Quality Trust serves as an independent monitoring organization to ensure that services for people with intellectual and developmental disabilities meet their needs and are responsive to the outcomes they desire.

Monitoring activities include: random monitoring of individuals supported by DC’s Developmental Disabilities Administration (DDA), follow-up on all Long Term Acute Care (LTAC) placements, and review of all Serious Reportable Incident (SRIs). In some cases, SRI reviews lead to direct follow-up visits with the person and those closest to them. Quality Trust’s professional staff, known as Quality Services Navigators, visit people where they live, work, and spend their days. They also interview the person to ensure their services and supports reflect what is most important to them. The goal of the assessment is to ensure the health and safety of people supported and that people are getting the things they want and need to live healthy and fulfilling lives. When circumstances warrant prolonged engagement, we provide time-limited advocacy designed to ensure that people’s rights are respected.

At the systemic level, we track and trend all monitoring activities for an Annual Monitoring Report that shares insights into services people with developmental disabilities receive and recommendations for systemic improvements. You can view our most recent report in Reporting and Financials.

Quality Trust’s Monitoring Team brings over 200 years of combined experience advocating for and working with people with developmental disabilities. Many of our staff are also family members of people with developmental disabilities, which gives us a unique combination of professional and personal experience and passion not often found.

Highlights

• Monitored and reviewed over 1,270 people since the inception of the monitoring program
• Reviewed 4,500 serious reportable incidents for class and non-class members
• Check out our latest monitoring report in  Reports & Publications

Monitoring Success for Carol

Quality Trust’s monitoring team received a referral from Carol regarding an abuse incident where she alleged that her mother had struck her. While interviewing Carol and reviewing her documentation it became clear that she was not being supported in a manner that allowed her to live her best life. She had many health concerns that were unaddressed. She was not going to a day program and spent most of every day in her basement apartment alone with her elderly mother. The monitor supported Carol to get the necessary services and supports to make positive change in her life. The Quality Services Navigator coordinated team meetings and led a plan to have Carol move from her mother’s apartment and into a group home with women her age. Carol now has her medical needs met and attends an exciting day program. She is more active and takes part in different community activities with the other women. Carol is now leading a healthier and more fulfilling life with supports from Quality Trust.

Monitoring Requests

To request monitoring, fill out our online intake form or call us at 202-448-1450.